Why Employee Experience Manager is the Hot New Job

The article looks at the rise of the employee experience manager role and its importance in creating a positive work environment. ​ Kim Rohrer, the head of employee experience at Oyster, explains that the role is focused on ensuring a seamless and positive experience for employees from the moment they join the company until they leave. ​ This includes maintaining company culture, regardless of cultural differences across borders. ​

Jennifer Moss, a workplace strategist, emphasizes that employee experience managers play a crucial role in meeting the nuanced needs of employees and creating a more balanced approach to workload, which ultimately leads to higher job satisfaction and retention of talent. ​ Moss sees the role as a mediator who ensures that a company's unique culture is maintained across all functions of the organization. ​ She believes that the role should not be confined to the HR department, as it requires autonomy and the ability to advocate for employees. ​

Luke Fitzpatrick, CEO of Dr.Sono, also highlights the impact of the employee experience officer in his company, including fostering a sense of community, providing opportunities for professional growth, and offering mental health support. ​

Overall, there’s a growing demand for employee experience managers and their role in creating a positive and engaging work environment, and​ Jennifer highlights the strategic nature of the role and its impact on employee well-being and satisfaction.