The Burnout Epidemic:

The Rise of Chronic Stress and How We Can Fix It

This is a powerful book about burnout for leaders looking to understand employee burnout and fix it.

In her most recent book on burnout, Jennifer shares, “We tend to think of burnout as a problem we can solve with self-care: more yoga, better breathing techniques, and more resilience”. But the evidence is mounting that applying personal Band-Aid solutions to an epic and rapidly evolving workplace phenomenon isn't enough—it's not even close. If we're going to solve this problem, organizations must take the lead in developing an anti-burnout strategy that moves beyond apps, wellness programs, and perks.

In her compelling new burnout about book, Moss argues there is no cure for burnout. Our current strategies are getting it all wrong – and certainly self-care won’t cure burnout. Organizations need to rethink their approach to wellness entirely. Leveraging her latest research and evidence-based solutions, this burnout book intends to help leaders and individuals first prevent burnout for healthier, happier, and more productive workplaces.

The Burnout Epidemic was published by the Harvard Business Review Press in 2021.

Named 10 Best New Management Books for 2022 by Thinkers50 and nominated for the OWL Literary Award.

Click for a free preview of The Burnout Epidemic Book in Kindle Format.

For her Book on Burnout, Jennifer Moss earned the prestigious Thinkers 50 “Radar” designation “Spotlighting Thinkers With The Ideas Most Likely To Shape The Future.”

Her latest burnout book, The Burnout Epidemic, was included on the Best New Management Booklist in 2022 by Thinkers 50, making it one of the Best Books on Burnout available to leaders.

What Experts Are Saying About This Book About Burnout

Beyond The Burnout Book: More Ways To Learn

Keynotes and Public Speaking

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“Jennifer tailored her research and findings to us as women in business professions. She highlighted staggering statistics that helped us understand burnout and shared actionable recommendations and opportunities to mitigate burnout.

Not only did she tailor her speaking points to what would be most relevant for our group, but she also spoke in a sensitive, approachable and down-to-earth way. We are so appreciative of Jennifer speaking speaking with us.”

— Ernst & Young

For Leaders: Six Important Questions and Answers About Burnout

What causes burnout? Is there a cure for Burnout? How do we battle Burnout?

Historically, burnout has been considered the outcome of weaknesses on the part of the individual. The World Health Organization disagrees and has declared it an outcome of an unhealthy workplace culture and conditions. There is no cure for burnout, only prevention.

Shouldn’t our wellness initiatives protect employees from chronic burnout?

Wellness Initiatives provide resources that employees may benefit from. Still, they require the employee to be healthy enough to use them and to invest more time and energy to gain the benefits. This is covered in great detail in this book about burnout.

Will training be enough to make a difference for leaders and our teams?

Training leaders will be critically important. However, we must also make employee health a strategic objective. Making Burnout reduction strategic tells leaders and staff that this is important and should be prioritized in our daily and weekly efforts.

How can leaders know whether burnout is a problem in their teams?

Start by measuring an entire organization. Once you understand the causes, correlations, and symptoms, strategies can be deployed to identify predictive and trailing markers of burnout and improve employee well-being.

How can I create a more resilient workplace culture in my organization?

Resilience can be developed over time. It must be planned carefully and baked into every aspect of design and management. Hiring, training, performance management, and policy design require adjustments to reduce burnout.

What role did the pandemic play in magnifying employee burnout?

The Pandemic was like pouring gas on an already lit fire, but it elevated the conversation and increased organizational awareness of the issues. Employee Burnout and Well-being are strategic imperatives in the post-COVID-19 world of work.

The Six Root Causes of Burnout

Burnout is a syndrome conceptualized as resulting from chronic stress in the workplace that has not been successfully managed. Three dimensions characterize employee burnout:

  • Feelings of energy depletion or exhaustion;

  • Increased mental distance from one's job, feelings of cynicism related to one's job, and

  • Reduced professional efficacy.

The six things that cause burnout or root causes of burnout:

  • When employees are overworked, there is a snowball effect wherein poor performance resulting from a high workload causes additional stress for employees, causing burnout or intensifying their burnout. Employees who report always having too much to do are more than twice as likely as others to experience work-related burnout. This can lead to chronic stress and is highly detrimental to mental health.

  • Micromanagement can cause burnout. Employees will likely feel unfulfilled, burnt out, or burned out when a role lacks autonomy, novelty, variety, and structured flow. A Swedish study cited in The Burnout Epidemic found that employees with more influence and control over their work reported less depression, fewer absences, and fewer symptoms of almost all negative health indicators and increased happiness at work.

  • Community fosters a sense of belonging. Considering how much time we spend at work, feeling comfortable and supported in that environment is important. For example, sharing gratitude and appreciation for one another in thank-you meetings are ways to build a positive company culture and strong community. Both of which are ways to reduce burnout and improve performance.

  • Employees require incentives to perform at their best. Many roles require employees to go above and beyond, stretching themselves thin at the cost of their mental health, physical health, and happiness at work. Some fields, such as healthcare or policing, have demanding hours and allow little time for rest. In these types of roles, employee appreciation and adequate compensation are especially crucial to sustain employees’ well-being and prevent burnout.

  • A lack of fairness, or organizational justice, is generally a structural issue. Bias, favouritism, unfair policies, unfair compensation, and poor treatment by managers and/or coworkers all hinder the employee experience and foster a culture of unfairness. Having effective complaint mechanisms in place, promptly responding to all employee inquiries, and a corporate strategy around fairness are conducive to a healthy work environment and helpful in preventing burn out.

  • Before the 2008 recession, one in five people were overqualified for their role. That figure has since increased to one in four. This is significant because overqualified employees report higher rates of depression, anxiety, and burnout than their appropriately qualified counterparts. Over-qualification and a resultant negative job attitude are bad for morale and performance and often result in employee and leadership burnout. Organizations should hire the right fits for their openings, meaning that the employee’s and company’s goals and expectations are aligned.

Burnout Quotes by Jennifer Moss

From the News Media and Her Book on Burnout

"Seventy-four percent of people we surveyed said they were the loneliest they’ve ever been. One in five millennials say they have no friends."

— Jennifer Moss

"Everything that we were thinking about before accelerated in front of our eyes. We’ve had what felt like an acute emergency that’s lasted almost two years. That’s 20 straight months of macro stress that inevitably burns people out."

— Jennifer Moss

"Burnout shouldn’t be a problem that you have to deal with yourself on your own time."

— Jennifer Moss

"I write a whole chapter about good intentions gone wrong, including these so-called perks. On-site laundry and meals-to-go aren’t actually perks if all they do is keep you at work longer."

— Jennifer Moss

"I’m a cautious optimist, not an irrational optimist, but yes. First, more conversations at work about mental health will reduce burnout, as will the adoption of telehealth and teletherapy."

— Jennifer Moss

About a chapter in her book The Burnout Epidemic:

"I write a whole chapter about good intentions gone wrong, including these so-called perks. On-site laundry and meals-to-go aren’t actually work perks if all they do is keep you at work longer. Real solutions offer agency flexibility and choice to manage your workload however you see fit. And it’s not just a one-stop thing. I get so frustrated to see companies touting a week off for burnt-out employees. Do companies not understand that employees will come back in a week to the exact same workplace that burned them out in the first place? It bugs me so much."

— Jennifer Moss

"I’m actually a big proponent of it, but it’s an entirely different portion of a person’s wellness strategy. An app that helps you meditate doesn’t do anything to help you deal with real problems at work, like social unrest and systemic discrimination. These are issues that the organization should work to solve. Burnout shouldn’t be a problem you must deal with yourself alone."

— Jennifer Moss

"It is, but there’s an upside, too: People are rallying around the idea that burnout is an organizational problem, not a personal problem. People’s feelings of burnout and fatigue are validated when we’re all feeling them together. Organizations are no longer going to make this a personal problem."

— By Jennifer Moss

Speaking about her outlook on burnout "I’m a cautious optimist, not an irrational optimist, but, yes. First, more conversations at work about mental health will reduce burnout, as will the adoption of telehealth and teletherapy. There’s collective trauma, which sounds awful but means that many leaders and executives landed in the same boat, working at home and juggling child care, ultimately creating empathy. Wellness and well-being are valued more than it was before; one survey found that of people leaving jobs, only four percent now are going because of money. What matters has changed."

— By Jennifer Moss

"Overwork is responsible for about 2.8 million deaths a year, so it is catastrophic, but there’s more to it than that. Researchers have identified a perceived lack of control, lack of recognition, poor relationships, unfairness and values mismatch as other things that trigger burnout. Overwork is obvious, but right now, poor relationships are having a huge impact. Seventy-four percent of people we surveyed said they were the loneliest they’ve ever been. One in five millennials say they have no friends. Workload’s part of it, but we measure burnout via exhaustion, engagement and cynicism — the idea that nothing will ever change."

— Jennifer Moss