In this episode of All Things Work, award-winning journalist, author and workplace culture strategist Jennifer Moss joins host Tony Lee to discuss why employers should care if their employees are lonely, and what to do about it.

Nearly half of employees report they feel lonely at work, and the negative effects of workplace loneliness are numerous. It can contribute to employee burnout, mental health concerns and talent shortages. 

Battling loneliness and chronic stress even in normal times can be exhausting. As today's employees face additional stress and isolation, leaders can do their part by finding novel and positive ways to create connections. By checking in and setting up spaces for workers to collaborate and connect, leaders demonstrate that employee well-being is top of mind.

Jennifer explains that loneliness, often linked to a lack of belonging, directly impacts employee productivity, mental health, and burnout. She emphasizes that loneliness reduces key workplace benefits such as praise, feeling heard, and connection with peers. Employees with strong relationships at work report higher wellbeing and productivity.

Jennifer connects loneliness to burnout, highlighting that burnout isn't just caused by excessive workload, but also by social isolation and lack of community. The pandemic exacerbated these issues, especially for new employees who missed out on mentorship and peer interactions.

They also discuss how talent shortages have increased workloads and reduced opportunities for social connection, making work feel less enjoyable and more isolating. For remote and hybrid work environments, Jennifer suggests creating opportunities for social interaction, like occasional in-person meetings, volunteering, or informal check-ins, to foster relationships.

Jennifer also stresses the importance of empathy from leadership. She argues that leaders who listen actively and foster a sense of belonging can improve retention and reduce burnout. She acknowledges that younger workers, in particular, expect more social connection and empathy in the workplace, and employers need to address these evolving expectations.

Finally, Jennifer touches on the need for workplace design that caters to different needs, balancing quiet spaces with collaborative areas. In hourly work settings, allowing employees to socialize during tasks can improve morale and reduce attrition.

Jennifer urges employers to prioritize connection, empathy, and work-life balance to combat loneliness and burnout, which are increasingly affecting the modern workforce.

All Things Work is an audio adventure hosted by Tony Lee, Vice President and Head of Content at the Society for Human Resource Management (SHRM). Every episode, Tony talks with thought leaders and tastemakers to bring you an insider's perspective on all things work. All Things Work is a podcast from SHRM. See a complete list of Jennifer Moss's content on SHRM.